RIGHT OF WITHDRAWAL (in accordance with the EU 2011/83/ UE directive)
If you are an end user, you have the right to withdraw from the purchase contract if the latter was drawn up and concluded as a distance contract, for whatever reason and you won’t have to provide an explanation or be penalized.
This right covers the whole transaction and not just some of the products in the order you wish to return. We refund the whole transaction amount.
You must send a notification of your withdrawal decision to, IdP d.o.o. – Kraška ulica 6 SI-6210 Sežana – Slovenia within 14 days from the delivery of the goods.
This communication must contain the name and surname of the buyer, nr. order, nr. invoice and purchase date. The customer will have to pay for the return shipping costs and choose a reliable courier because the goods will be traveling under the customer’s responsibility. Once we receive all the products included in the order, we will arrange the transaction refund as soon as possible (within 14 days at the most,according to the regulation). We normally refund the amount using the same payment methoc the customer used for the purchase.
The goods must return in the same state as when the customer received them. The products must arrive in their original packaging and any form of extra packaging IdP d.o.o might have added, along with instructions manuals, accessories and whatever items they originally came with.
You will be held responsible if the value of the goods decreases as a result of mishandling them or using the goods in ways that don’t suit their nature features and purpose.
If a product has been used by you,it is subjec t to depreciation as when it is put back on sale it will have a “used product” status. This means its money value will be decreased. The same if the original packaging is missing or damaged to the point that a new one must be purchased from the vendor.
In order to avoid damaging the original packaging as much as possible, we suggest you place it inside a second box and do not apply labels or adhesive tape to the original packaging.
Customers must return goods at their charge to our Logistic Department (IdP d.o.o. – Kraška ulica 6 SI-6210 Sežana – Slovenia), by means of their own courier, within 14 days from the date of the withdrawal communication. The return freight expenses at the Customer’s charge.
Until there is a confirmation of the goods arriving at our warehouse, they will be traveling under your responsibility. Thus we advise you ensure the shipment against robbery, loss or transportation damage.
Once we receive the product, we will refund the entire transaction amount (except in case the aforementioned events take place and except for possible extra expenses such as cash on delivery, if the customer choses this service) within 14 days from the return of the goods using the same payment method the customer chose originally.