SHIPPING

Shipping costs
The shipping costs for the entire range of products (excluding the Cube series) offered by M2 WORK SRLS are those indicated on the order form for each individual product, €10.00 for Italy, and €15.00 for all European Community countries excluding Switzerland and Norway.
For the Cube series, please contact the seller. We deliver to almost all European Community countries with a few exceptions*. The purchase of products classified as “spare parts” or “accessories” only will incur a fixed delivery charge of 10 €, whatever their number, size or weight.

*Countries outside the European Union: delivery is DAP (Delivery At Place). Shipping costs of €90 include export customs charges and the cost of transport from our warehouse to the address indicated by the purchaser. The purchaser is responsible for import customs charges (including VAT and any duty) which will be directly requested by the competent customs operator.

Switzerland: shipping costs 90 € for machines and 85 € for spare parts – customs costs excluded.

Free shipping
Even if you purchase 2 or more garages, (with destination at the same address) the shipping costs remain those of a single product

Shipping method
We ship exclusively with Express Courier.

Packaging
We take the utmost care in shipping in order to provide the highest quality of service. Products are shipped inside a box suitable to protect the item with additional shockproof padding.

Shipping times
We ship within 72 hours of receipt of payment.
Estimated delivery time is within 5 working days from the time of shipment (except for courier delays).

Tracked shipments
Tracking is sent to your email address at the time of shipment so that you can constantly check the progress of your shipment. Check your inbox once the transaction has been completed from our site.

Secure Shipping
For products weighing over 80 kg, we provide delivery by vehicle equipped with a hydraulic tailgate. Please note: this service is only available for destinations accessible by medium/large trucks. UNLOADING WITH HYDRAULIC TAILBOARD.

ATTENTION
Delivery is made at street level, close to the access to the property and is guaranteed only in conditions of normal accessibility in safety of the means used by couriers (large vans or trucks). In the event of inaccessibility, the vehicles will unload at the nearest safe access point; the customer, aware of the difficulty of access of these vehicles to his home, will take care of transferring the product to his property.
IDEA MOWER / M2 WORK SRLS shall not be held responsible for delays / non-delivery due to accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, heavy snowfalls and similar events, for causes however attributable to the carrier or for additional charges borne by the customer in case of incomplete or incorrect address.

DAMAGE TO THE GOODS DUE TO TRANSPORT
Although the couriers contracted with IDEA MOWER / M2 WORK SRLS are extremely professional, the transport of goods containing metal parts, or in general of a certain volume and weight, subjects the goods to the risk of damage: jolts, overturning, overlapping packages, impacts and so on cannot be excluded a priori.
At the time of delivery, we recommend that you check the presence of all the packages indicated in the tracking and their integrity.

In the case of damaged packages (visibly torn, deformed, opened, tampered with, etc.), we recommend that you sign the delivery note of the goods by entering “specific reservation” indicating the anomaly found. Without this specification, the reservation will be generic and useless for the recognition of damage by the courier.

The goods received must be checked immediately after receipt, and any discrepancies must be reported to us as soon as possible using the appropriate assistance service, sending photos and a description of the problem within a maximum of 5 days, to guarantee the company a minimum intervention margin of 48 hours.
IDEA MOWER / M2 WORK SRLS will take care of contesting the damage to the carrier and guaranteeing maximum assistance to the customer.
IDEA MOWER / M2 WORK SRLS reserves the right to make different arrangements with the customer if the check does not take place within 8 calendar days from delivery.