RIGHT OF WITHDRAWAL (DIRECTIVE 2011/83/EU, RATIFIED IN ITALY BY LEGISLATIVE DECREE 21 FEBRUARY 2014, NO. 21). LGS. 21 FEBRUARY 2014, N. 21)
If the customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form on the site www.ideamower.com a VAT number), has the right to withdraw from the purchase contract, if this has been stipulated and concluded at a distance, for any reason, without explanation and without penalty.
In order to exercise this right, the customer must communicate, within 14 days from the date of delivery of the goods, his willingness to make use of this right. The communication may be made, for example, by service ticket, registered letter, telephone or email. This communication must contain the name and surname of the purchaser, order number, invoice number and date of purchase. IDEA MOWER / M2 WORK SRLS will follow up the request by opening a support ticket.
The customer is requested to return the products in the same condition as received, with the original packaging (intact and complete in all their parts as they are considered integral parts of the goods), manuals, accessories, parts, keys and everything that was supplied, without any lack.
The consumer shall only be liable, where applicable, for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics and functioning. In the case where the goods are obviously used, so as to suffer a consequent commercial devaluation when it is re-marketed in the state of “used product”, a possible reduction in value will be made. The same applies if the original packaging is missing or not intact enough to require repurchase from the manufacturer and replacement of the same.
In order to limit damage to the original packaging, we suggest, when necessary, putting it in a second box, avoiding in all cases the affixing of labels or adhesive tape directly on the original product packaging. The customer will forward the product through its own forwarding agent to our company’s logistics facility (IDEA MOWER / M2 WORK SRLS via Roma, 15 Fano – 61032 (PS) – Italy within 14 days from the notice of withdrawal. The direct shipping costs of the return are charged to the customer.
The goods, until the certificate of receipt in our warehouse, travel under your responsibility, so it is advisable to insure the shipment against theft, loss or damage in transit (for which we assume no responsibility in the return transport).
Upon receipt of the goods, we shall refund the customer the full amount of the transaction (subject to the limitations set out above and excluding any ancillary charges including cash on delivery costs where the customer has availed himself of this service), within 14 days of the day on which we are informed of the customer’s decision to withdraw from the contract, using, except in special cases, the same method of payment chosen by the customer.The refund may be suspended until receipt of the goods or until the consumer has demonstrated that he has returned the goods, whichever is the earlier.
IDEA MOWER / M2 WORK SRLS, has the right to withdraw from the sales agreement by providing the customer with a simple reasoned notice in case of force majeure or unforeseen impossibility not attributable to the online shop or the carrier. In such cases, the customer shall only be entitled to a refund of any sum already paid.